AI and the Gray Wave

Senior care stands at a critical crossroad, driven by two transformative forces:

The technology shift: Industries worldwide are evolving from pen-and-paper workflows to software as a service (SaaS) to AI-driven insights—and senior care is no exception. From streamlined assessments and personalized programming, to predictive health analytics, to planning communities, to family communication: technology is revolutionizing every aspect of care.

The generational shift: The Baby Boomer generation is entering senior care in unprecedented numbers, bringing diverse needs and high expectations for personalized, meaningful experiences. This surge in demand will challenge existing processes, staff capacity, and facility infrastructure like never before.

At the intersection of these trends lies a once-in-a-generation opportunity to re-imagine senior care. By embracing digital transformation, organizations can scale person-directed care, delivering longer, healthier lives for residents, while enhancing staff retention, operational efficiency, and financial performance.

This book is both a guide to improving resident outcomes and an operational playbook for driving NOI, length of stay, and effective communities management. Leaders who act now can create enterprise value while improving the lives of every stakeholder—residents, families, staff, and shareholders alike.

As a senior care leader, the future is in your hands. This book equips you with the vision and tools to bridge the gap between AI and the coming Gray Wave.

I’ll start with why this transformation matters and explore a hopeful vision for AI-powered senior care. You’ll gain practical strategies to embed digital transformation into your business, focusing on data, staff adoption, risk management, information security, and a maturity framework to guide your journey.

I hope these tools inspire you to create longer, healthier lives for the residents your teams serve.

—Elizabeth Audette-Bourdeau

    Founder & CEO, Welbi